Outlook keeps prompting for password

Outlook keeps prompting for password

Outlook is asking for password

If you have changed your domain account password recently and Outlook is prompting password after that, you can work around this issue by removing all previously saved credentials.

To remove stored credentials, follow these steps.

  • Close Outlook and any MS Office application if you have any of them running.
  • Go to Credential Manager in Control Panel:

Click Start, click Control Panel, and then click Credential Manager. Note If View by is set to Category, click User Accounts first, and then click Credential Manager.

Windows Credential Manager

  •  Locate the set of credentials that has “MS.Outlook” or “MS.Office” in its name (see picture below).

Outlook credentials in Credential Manager

  • Click the name to expand the set of credentials, and then click “Remove from Vault”.

Repeat it for any additional sets of credentials that have the words “MS.Outlook” or “MS.Office” in its name.

Start your mail client. It will ask you for  password again. Just type it in and tick “Save credentials” check box, then click OK.  Outlook should be connected to the server now. Next time you are starting the program, it should be starting without prompting for password.

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